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TRUST · ISSUE 52 · 6 min read

Year in review.

The issues that landed hardest, what worked over the year, and the 2027 patient-acquisition forecast.

Fifty-two weeks of issues, one every Tuesday at 6:15am ET. This is the closing issue: the patterns the year surfaced, the issues that landed hardest, and the shape of 2027.

What the year produced, in one paragraph

If there is one through-line from the year, it is this: the practices that moved the needle did not find a new channel. They fixed the stack. A page that books, search that finds them, automations that catch the patients they were previously losing to silence. Same providers, same specialties, same geographies. Lower cost per booked patient, more new-patient bookings, fewer no-shows, stronger retention, all from the same handful of moves repeated on a schedule.

The issues worth re-reading first

The most useful issues were the ones that named a specific action and a specific number, with a CTA that mapped to something the reader could install the same week: Issue 4 (5 GHL automations that catch the patient you missed), Issue 8 (Pillar 03. Ease. The 67% rule), Issue 12 (the patient-intent keyword bank), Issue 23 (the reminder cadence that cuts no-shows in half), and Issue 49 (End-of-year recall). If you only re-read five, start there.

The issues that start conversations

A different set tends to draw the most response: the issues that name something a practice owner has been quietly thinking about. Issue 6 (Pillar 01. Trust), Issue 18 (the bad-review 24-hour playbook), Issue 27 (the provider bio that out-converts), Issue 32 (trust marks that actually convert), and Issue 40 (the annual brand audit). Those are the ones that start conversations, and the conversations are where the question-recap issues come from.

What I got wrong

A few issues got re-edited mid-year because the original framing did not land. Issue 16 (Google vs Meta) started as a tutorial and worked better as an objection-handler. Issue 30 (10-photo GBP refresh) read too generic until it carried the upload schedule and the phone-camera permission. Issue 46 (2027 search intent) originally promised more specific data than I could stand behind, so I rewrote it around the four query patterns I could. The honest version of each issue was the version that landed.

What 2027 looks like

Three themes for the year ahead. AI for patient triage and inbox routing matures into a real install for solo practices. The clinical-AI-skepticism patient becomes a meaningful segment of search demand. The GBP local-pack algorithm shifts to weight recency and engagement more heavily than citation count. Each of the three changes the work in practical ways, and the year-two newsletter will track them month by month as they show up in the data.

Fifty-two Tuesdays, on schedule. The newsletter that compounds is the newsletter you actually send. Year two starts next week.

If you want the same patterns running at your practice in 2027, the free Practice Audit is the entry. Thank you for reading every week. The replies are read. The work continues.

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